Service Level Agreement
A Service Level Agreement (SLA) is a formal, often contractual commitment between a service provider and its customers that defines the level of service — such as uptime or response time — the provider guarantees, along with the consequences if it fails to deliver.
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Glossary Terms(4)
Software as a Service (SaaS)
Software as a Service (SaaS) is a cloud computing model in which a complete, ready-to-use application is hosted and managed entirely by the provider and delive…
Service Level Objective (SLO)
A Service Level Objective (SLO) is a specific, measurable reliability target for a service — such as '99.9% of requests succeed in under 300ms over 30 days' —…
Service Level Agreement (SLA)
A Service Level Agreement (SLA) is a formal, often contractual commitment between a service provider and its customers that defines the level of service — such…
Error Budget
An error budget is the quantified amount of unreliability a service is allowed to have while still meeting its Service Level Objective, used to balance the pac…